Being A Better Customer

3 Things To Decide Before Purchasing A Calling Plan

If you are unsatisfied with your business's current phone service, you can switch your service to a plan that better meets your needs. Or, if your small business is growing, it might be time to implement a calling plan to better serve your customers. Before you switch your calling plan or purchase a new plan, here are a few details to decide. 

1. What kind of number do you want your business to have?

You have the option to choose between a local number and a 1-800 number. There are advantages and disadvantages to both selections.

With a 1-800 number (also known as a toll-free service number), it usually does not cost customers or potential customers anything to contact your business. While this typically isn't an issue for most US customers, if you conduct business internationally, you want to ensure that potential customers are not deterred by a long-distance phone call.

A local phone number (referred to as toll-service number) can make your business more attractive to prospective customers, especially if your business contacts potential clients. Potential customers may be less likely to answer their phones if caller ID reports that a 1-800 number is trying to contact them. However, individuals who live outside of your local area will have to pay to contact you if they do not have long-distance calling on their phone plans.

2. Do you prefer a VoIP or wired phone service?

A VoIP (voice over internet protocol) phone line operates via the internet. When you make a phone call, a VoIP phone plan will use software to split your voice into data packets and transmit them via the internet. A landline uses analog technology to permit you to transmit sound.

Some businesses prefer VoIP phone services because it tends to be more cost effective for companies that handle a high volume of phone calls or primarily international calls. VoIP phone services typically offer more calling features, like a digital receptionist. Other companies like wired phone services thanks to the reliability and ease of use. 

3. What features do you need?

Decide what features will make it easier for your company to successfully communicate with clients. Some of your options include caller ID, call forwarding, conference calling, and the ability to set up a queue. You should also determine how many phone lines your business will need.

Potential calling plans might limit the number of long-distance calls you can make or offer free unlimited local calls. Understand the details of the plan before signing the contract. Contact a company like Alliance Networks Inc today to learn more.